Refund policy

At Manokamna Purna, we prioritize customer satisfaction and aim to make your shopping experience hassle-free. If you face any issues with your order, we offer a simple and clear return & refund process.

When Can You Request a Return or Refund?

1. Wrong Product Received

• If you get a different product than what you ordered, you can return or exchange it.
• Proof Needed: An unboxing video is required for verification.

2. Manufacturing Defect

• If the product has a defect, we will replace it or provide a refund.
• Proof Needed: A video showing the defect is required.

3. Damaged Product

• If your product arrives damaged, send us an unboxing video within 12 hours of delivery.
• We will resolve the issue immediately.

Note: If your return reason is not listed above, you may still be eligible for a refund, but we will deduct shipping and handling costs.

How to Cancel or Return an Order?

✅ Order Cancellation

• You can cancel your order within 12 hours after placing it.
• Once the order is dispatched, cancellation is not possible.

✅ Received the Wrong Product?

• Contact Chat Support or email us at manokamnapurna310@gmail.com
• Return the product unused, with original packaging & accessories, within 24 hours.
• You can choose a refund or exchange.

✅ Product Damaged in Transit

• If your item is broken or damaged during delivery, send us an unboxing video within 12 hours.
• We will resolve the issue quickly.

Shipping Costs for Returns

📌 Within India

• 0-500 gm: ₹100
• 500-999 gm: ₹150
• 1-2 kg: ₹250
• Above 2 kg: ₹250 + ₹125 per extra kg

Shipping charges are non-refundable.

📌 For International Orders

• Refunds cover product cost only.
• Shipping charges are non-refundable.

For any help, contact us via Chat Support or email at manokamnapurna310@gmail.com We are here to assist you! 😊